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Privacy Policy

Privacy Policy

Effective Date: November 6, 2025
Website: https://hti.ly
Email: contact@hti.ly
Phone: +218 21 360 3400

1. Introduction

This Privacy Policy explains how Alhadathah Telecom and Informatics Co. (“the Company”, “we”, or “us”) collects, uses, stores, and protects your personal information. Please read this policy carefully. By using our website or services, you explicitly consent to the collection and use of your information as described here.

2. Scope

This policy applies to any personal information collected via our website, applications, and services whether you are a visitor or a registered user.

3. Information We Collect

We may collect the following information:

Personal Information you provide:

  • Name, email address, phone number, shipping/billing address, date of birth (if provided), and other information you choose to give.

Usage and activity information:

  • Details about how you interact with our site or app, pages visited, and preferences.

Log Data:

  • IP address, device type, operating system version, app/website configuration at time of use, timestamps, and error reports.

Cookies:

  • Small files stored on your device to improve site performance and user experience.

4. How We Use Your Information

  • Deliver and operate our services and manage user accounts.
  • Communicate updates, notices, and provide customer support.
  • Analyze and improve our services and website performance.
  • Prevent fraud, manage risk, and comply with legal obligations.

5. Sharing and Disclosure

We may share your information in the following circumstances:

  • Third-party service providers: Hosting, analytics, payment processors, crash reporting (e.g., Google Play Services, Firebase Crashlytics), and other vendors.
  • Legal requirements: When required by law or to respond to legal requests.
  • Protecting rights and safety: To detect, prevent, or address fraud, security or technical issues, or to protect the rights and property of the Company and our users.

6. Data Retention

We retain personal data as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. To request deletion, contact us at contact@hti.ly or use account deletion tools if available.

7. Editing or Deleting Your Information

  • Access and update your personal information through the “Manage My Account” page.
  • To permanently delete your account via the app: Go to My Account > Delete Account, type DELETE in the field, and press Confirm. Deleting your account removes your profile, orders, and associated data permanently.

8. Cookies

We use cookies to understand which parts of our site are most used and to improve user experience. You may disable cookies through your browser settings, but doing so may affect functionality.

9. Unsolicited or Misleading Emails

We do not permit the use of our communication tools to send unsolicited or deceptive emails. To report spam or phishing, email contact@hti.ly.

10. Security

We implement reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

11. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children under 13. If we become aware of data belonging to a child, we will promptly remove it.

12. International Data Transfers

Your information may be processed or stored in countries other than your own. When transfers occur, we will take appropriate steps to ensure security and compliance with applicable laws.

13. Changes to This Policy

We may update this Privacy Policy occasionally. Updated versions will be posted on our website with a new effective date. Continued use after changes indicates acceptance of the updated policy.

14. Your Rights

You have rights including access, rectification, deletion, restriction, and objection to processing in certain circumstances. To exercise these rights, contact contact@hti.ly.

15. Governing Law

This policy is governed by applicable laws. Any disputes related to it will be subject to the relevant jurisdiction as provided by law.

16. Contact Us

If you have questions or concerns regarding this Privacy Policy:
Email: contact@hti.ly
Phone: +218 21 360 3400
Website: https://hti.ly